Important Information about shipping over-sized items by freight truck:
Once the freight shipment leaves our facility the customer is fully responsible for the remainder of the shipping process.
Most important:
A. If no one is "immediately" available to unload when truck arrives, truck is not required to wait (can result in re-delivery fees).
B. Inspect all product for shipping damages. If damages are found, note them on Proof Of Delivery to receive FREE replacements.
C. Scheduled delivery dates can change without prior notice (due to weather and other circumstances).
1. UPON ARRIVAL:
Customer must inspect ALL product upon arrival, if something appears damaged note the damages on the Proof of Delivery (the form the driver takes with them). Noting damages on your receipt will not be accepted. Call us immediately to inform us of the damages; when we receive the Proof of Delivery with the damages noted we can send you free replacements. Ask the driver if you are to keep the damaged goods or not, every delivery service has different rules. Signing off on damaged goods WITHOUT noting damages CANNOT be returned or refunded. Do not "refuse" the shipment if you notice a damage.
2. UNLOADING:
Drivers are not responsible for unloading the product off the truck. If customer doesn't have a fork lift it is their responsibility to carry the product off the truck one by one within a reasonable amount of time. Since some dock floats weigh over 150 lbs we recommend having at least 2 - 3 people available to unload the product. Note: Using a lift gate, dolly or any lifting device owned by the trucking company is treated as a "rental" and will result in additional fees of $50 or more.
Customer is responsible for tracking shipment and being readily available at anytime on the scheduled day of delivery and is responsible for re-delivery fees if unavailable when driver shows up. Tracking number is provided by email. Note: not all drivers call ahead. Customer is responsible for additional shipping fees if location is claimed to be "Commercial" but is deemed "Residential" or "Limited Access" by the driver. Residential is considered any home, farm or home-based business. Limited access is considered any business without adequate parking space for a semi-truck to easily get in and out of.
